FLS MOBILE FLOW EDITION

Experience the power of dynamic real-time scheduling and maintain a seamless connection with your employees through our innovative solution: FLS MOBILE FLOW EDITION. Our vision is to harness the full potential of digital transformation with a mobile field service solution that enhances on-site employee support efficiently and effortlessly, without adding to their workload.

With the FLS MOBILE App (FLOW EDITION), enjoy transparent, paperless call processing that streamlines the entire service process. This allows your field service team to concentrate on what truly matters – delivering exceptional customer satisfaction. From instant notifications about engineer arrivals or deliveries at customer sites via text message to live on-route tracking, we minimize customer wait times effectively.

Our integration with FLS Real-Time-Scheduling enhances your team's agility, enabling the seamless incorporation of same-day and ad-hoc requests into the route schedule. Take your field service to the next level with the fully digital workflow processes available in the FLS MOBILE FLOW EDITION.

Are you currently utilizing BPMN standard processes or considering it for the future? With our app, you can effortlessly transfer your processes to your field service app, offering an intuitive and user-friendly interface that tailors queries and process steps to your specific service needs.

Features at a Glance

• BPMN Workflow Tool Set: Seamlessly map and flexibly compile workflow processes using the BPMN standard. This tool set allows for quick and efficient digitization of your processes.
• User and Role Reference: Provides clear, simple, and self-explanatory guidance tailored to the skill set of your engineers and drivers, minimizing errors during execution.
• Data Transmission: Sends all necessary deployment data (customer master data, object data, material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.
• GIS Mapping: Incorporates mapping solutions like Google Maps or individual GEO systems for enhanced navigation.
• Partner Integration: Easily integrates partners and service providers through link sharing.
• Staff Radar: Allows engineers to view the locations of nearby colleagues for quick assistance.
• Push Notifications: Sends alerts to engineers, especially useful in emergencies.
• Automated Customer Notifications: Informs customers of the engineer’s estimated time of arrival (ETA) via text message or email, with the option for live on-route tracking.
• Call and Feedback Data Recording: Captures data on-site, both online and offline.
• Independent Appointment Scheduling: Allows field engineers to set binding appointments, integrated into FLS Real-Time-Scheduling.
• Checklists and Reports: Records checklists, reports, and updates to master data.
• Information Provision: Supplies comprehensive details on work scope, deadlines, and customer and system data.
• Real-Time File Exchange: Enables the attachment and direct transfer of files in various formats (photos, Word, Excel, PDF) to your ERP/CRM system.
• Customizable Reports: Offers individually designable customer and call reports.
• Audit-Proof Signatures: Records signatures post-deployment for both customer and engineer.
• Mobile Time Recording: Tracks activities and absences.
• Mobile Materials Management: Manages van stocktaking, material bookings, and reorders; tracks material exchanges between colleagues.
• Display and manage material groups, locations, storage facilities, and inventory.
• Handle serialized materials.
• Record material movements.
• Process purchase or restock requests.

For any inquiries or further details, feel free to reach out to us at +49 431 239 710 or via email at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

We've addressed minor bugs and made several improvements. Ensure you install or update to the latest version to experience these enhancements!